Studio Policies

Cancellations
Please give at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice will be charged the full appointment fee.

Arriving on time
If you arrive late, your session will be shortened by the amount of time you missed so that we can stay on schedule. Your appointment will still end at its originally scheduled time.

When to arrive
New clients, please arrive 15 minutes before your appointment to allow time to discuss your needs with your therapist. Returning clients may arrive about 5 minutes before their session.

Please arrive fresh
We kindly ask that you arrive with clean skin and body, as there is no shower available in the studio. We understand that this may not always be possible after a workday; when you can, please shower beforehand or the evening before. Arriving clean helps your therapist work comfortably and supports a pleasant, healthy environment for everyone.

Fragrance-free environment
Please avoid wearing strong perfumes or scented products to your appointment. Some of our therapists are sensitive or allergic to fragrance, and strong scents can affect their health.

Professional conduct
Our studio provides professional massage therapy services only. Sexual comments, requests, or advances—including flirting or other sexually suggestive behavior—are not appropriate. We reserve the right to end a session if this policy is not respected.

When You’re Not Feeling Well

If you’re feeling seriously ill or have symptoms of a contagious illness, please stay home and contact us to reschedule your appointment.